E-Commerce Customer Service Associate - Remote from Bali

Join Kareila Management Corporation as an E-Commerce Customer Service Associate and become a key player in delivering exceptional customer experiences in the fast-paced world of online retail. Based in the vibrant communities of Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung), you'll handle customer inquiries, resolve issues, and ensure seamless shopping experiences for our valued clients. With a focus on customer satisfaction and a commitment to excellence, this role offers a dynamic environment where your skills and dedication will make a real impact.

As an E-Commerce Customer Service Associate at Kareila Management Corporation, you'll be the first point of contact for our customers, providing prompt and professional support. You'll use tools like Zendesk, HubSpot, and Salesforce to manage customer interactions efficiently. This role is perfect for someone looking to grow their career in customer service while contributing to a company known for its innovative approach to online retail.

Every day, you'll handle a variety of customer requests, from order inquiries to product recommendations, all while maintaining a high standard of service. You'll work closely with our sales and marketing teams to ensure that our customers receive the best possible experience. This is an exciting opportunity to join a forward-thinking company and make a difference in the world of e-commerce.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by responding to inquiries and resolving issues promptly and professionally.
• Use Zendesk, HubSpot, and Salesforce to manage and track customer interactions efficiently.
• Assist customers with order status, returns, and exchanges, ensuring a seamless shopping experience.
• Collaborate with the sales and marketing teams to promote products and services effectively.
• Monitor customer feedback and use it to improve our services continuously.
• Stay updated with the latest trends and best practices in e-commerce customer service.
• Ensure all customer data is handled confidentially and in accordance with company policies.
• Maintain a high level of accuracy and attention to detail in all customer interactions.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in an e-commerce environment.
• Proficient in using Zendesk, HubSpot, and Salesforce for customer service management.
• Excellent communication skills, both written and verbal, in English and Indonesian.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong problem-solving skills and a customer-centric approach.
• Familiarity with e-commerce platforms and processes is a plus.
• Bachelor's degree in Business Administration, Communications, or a related field is preferred.
• Ability to work remotely and independently with minimal supervision.

🛠️ Keahlian

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