Entry-Level International Live Chat Customer Service Representative - No Experience Required

Join Teleperformance, a global leader in customer experience management, as an International Live Chat Customer Service Representative in Sleman, DI Yogyakarta! This is a fantastic opportunity for fresh graduates and individuals with no prior experience, eager to kickstart their careers in customer service.

At Teleperformance, you'll be part of a dynamic team providing top-notch customer support through live chat. Located in the heart of Sleman, you'll have the chance to work with diverse international clients, enhancing your communication and problem-solving skills.

In this role, you'll be using industry-standard tools like LiveEngage and Salesforce to handle customer inquiries efficiently. Daily, you'll engage with customers, resolve their issues, and ensure they have a positive experience.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service through live chat, ensuring customer satisfaction and loyalty.
• Handle customer inquiries, complaints, and requests using LiveEngage and Salesforce.
• Resolve customer issues promptly and professionally, adhering to company policies and procedures.
• Maintain accurate and up-to-date records of customer interactions.
• Collaborate with the team to improve customer service standards and processes.
• Participate in training and development programs to enhance your skills and knowledge.
• Adhere to company policies and procedures, ensuring compliance with all regulations.
• Contribute to a positive and inclusive work environment.

🎓 Kualifikasi & Syarat

• Fresh graduate or individuals with no prior experience in customer service.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Basic knowledge of English, both written and spoken.
• Willingness to learn and adapt to new technologies and processes.
• Ability to work independently and as part of a team.
• Passionate about providing excellent customer service.
• Enthusiastic and proactive attitude.

🛠️ Keahlian

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